FAQs

🐾 Frequently Asked Questions – Delivery

📅 How long does delivery take?

We aim to deliver all orders within 1–3 business days, excluding weekends and public holidays.

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💰 Is delivery free?

Yes! Delivery is free on orders over €35.
Orders under €35 have a flat €4 delivery fee.

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📦 How do you deliver my order?

We use trusted local courier services.
Once your order is on the way, you’ll receive a tracking link via email or SMS.

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📍 Do you deliver everywhere in Malta?

Yes, we deliver across all of Malta.
If you're outside our delivery zone, just contact us — we’ll see what we can do!

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🚫 What happens if a product I ordered is out of stock?

We’ll contact you within 24 hours to:

Offer a similar product

Refund the difference if the alternative is cheaper

Let you know if there’s a small price difference for a more expensive option

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🧐 How can I track my order?

You’ll receive a tracking number once your order is shipped.
Use it to check the delivery status in real time.

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❗ What if my order arrives damaged or is missing items?

Please contact us within 48 hours of receiving your order.
Send us your order number and a photo or description of the issue — we’ll sort it out quickly!

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👤 What if I’m not home during delivery?

Please make sure someone is available to receive the package.
If delivery is missed, there may be an additional redelivery fee.

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