Refund policy
🐾 Daisy’s Refund & Return Policy
We want you and your pets to be completely happy with your purchase! If something isn’t quite right, we’re here to help.
🔁 Returns & Exchanges
We accept returns on eligible items within 14 days of delivery of the last item in your order.
To be eligible for a return:
• The item must be unused, in original condition, and in its original packaging.
• You must contact us first to request a return authorization.
• Returns must be sent back to us via post — we do not offer in-person collection or pickup.
• Once your return is approved, we’ll send you the return address and instructions.
❗ Customers are responsible for the cost of return shipping, unless the item is damaged, defective, or sent in error.
🚫 Non-Returnable Items
For health, hygiene, and safety reasons, we cannot accept returns on:
• Opened or used pet food, treats, or supplements
• Perishable goods
• Opened or used products
• Used grooming tools
• Personalized or custom-made items
• Clearance or final sale items
📦 Order Cancellations
Orders may be cancelled free of charge until they have been fulfilled.
Once an order has been fulfilled, shipped, or is out for delivery, it can no longer be cancelled. If you no longer wish to keep the item, you may request a return in accordance with this policy once the order has been delivered.
💳 Refunds
Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, your refund will be issued to your original payment method within 5–10 business days.
Refunds do not include original shipping charges.
If you received free shipping, we may deduct the actual delivery cost from your refund.
🔄 Exchanges
If you’d like to exchange an item (for size, color, etc.), you'll need to:
• Request the exchange within 14 days of receiving the item.
• Pay any price difference if the new item is of higher value.
• Pick up the exchanged item from a designated pickup location (if applicable).
Exchanges are subject to product availability. If you wish to exchange an item, please contact us and we’ll guide you through the process.
Customers are responsible for the cost of return shipping for exchanges. Any price difference will be charged once the exchange is confirmed.
🐶 Damaged, Defective or Incorrect Items
If you received a damaged, defective, or incorrect item, please email us within 48 hours of delivery. Include your order number and clear photos of the issue.
We’ll send a replacement or issue a full refund — whichever you prefer.
📦 Start a Return or Exchange
To begin a return or exchange, please visit:
https://account.daisyspetsstore.com
Include your order number and the reason for the return or exchange request. We'll guide you through the process.
Thank you for shopping with Daisy’s Pet Store and supporting our small pet-loving business! 🐾