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Shipping policy

Delivery Policy

At Daisy's, we are committed to delivering your order quickly and efficiently. Please read the following information about our delivery process:

1. Delivery Timeframe

  • We aim to deliver all orders within 24 hours of placement, excluding weekends and holidays.

  • Delivery times may vary depending on the availability of the products and your location.

  • If there are any delays or issues with your order, we will notify you promptly and offer solutions.

2. Delivery Fees

  • Free shipping is available for orders over €35.

  • A flat €4 delivery fee applies to orders under €35.

3. Shipping Method

  • We partner with reliable courier services to deliver your orders. Once your order has been shipped, you will receive a tracking number to follow the progress of your delivery.

  • Please ensure that the delivery address provided at checkout is correct and complete. We cannot be held responsible for delays or errors caused by incorrect address details.

4. Product Availability

  • While we list products as in stock, some items may be unavailable at the time of your order. If an item is out of stock, we will contact you within 24 hours to discuss replacement options.

  • If the replacement item costs more, you will need to pay the price difference, and if it is cheaper, we will refund the difference.

5. Delivery Location

  • We currently offer delivery within [Insert delivery regions or countries here]. If you are located outside of our delivery zone, please contact us to check availability.

6. Order Tracking

  • Once your order has been processed and shipped, you will receive an email or message with a tracking number. You can use this number to check the status of your delivery.

7. Issues with Delivery

  • If there are any issues with your delivery, such as damage or missing items, please contact us within 48 hours of receiving your order. We will investigate the issue and resolve it promptly.

8. Customer Responsibility

  • It is the customer's responsibility to ensure that someone is available at the provided delivery address to accept the package. If there are any failed delivery attempts, additional fees may apply for redelivery.